Privacy Policy — gk22com
Your privacy matters to us. This Privacy Policy explains exactly what personal data gk22com collects from Bangladesh players, how that data is used, who it may be shared with, how it is protected, and what rights you hold over your own information.
Our Privacy Commitments at a Glance
The following six principles summarise how gk22com approaches data privacy for all Bangladesh players and site visitors.
Secure Data Storage
All personal data collected by gk22com is stored on servers protected by industry-standard SSL encryption and access control measures. Data at rest is encrypted, and access is restricted to authorised personnel only on a need-to-know basis.
No Sale of Personal Data
gk22com does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data is used solely to operate the platform, verify your identity, process transactions, and improve the service you receive.
Minimal Data Collection
We collect only the data that is necessary to provide the gk22com service, comply with legal obligations, and protect the safety of all players on the platform. We do not collect data beyond what is required for these purposes.
Transparent Processing
This Privacy Policy clearly sets out every category of data we collect, every purpose for which it is used, and every type of third party with whom it may be shared. There are no hidden data practices at gk22com.
Your Rights Are Protected
You have the right to access, correct, export, and request deletion of your personal data held by gk22com. Requests are handled by our support team within a reasonable timeframe. Full details are set out in the Your Privacy Rights section below.
Cookie Control
gk22com uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse usage patterns. You can manage cookie preferences through your browser settings. Details of each cookie category are provided in the Cookies section of this policy.
1. Data We Collect
gk22com collects personal data in three ways: information you provide directly, information collected automatically when you use the platform, and information received from third-party service providers such as payment processors and identity verification services.
1.1 Information You Provide Directly
When you register an account on gk22com, you provide the following information: your full legal name, date of birth, residential address (including city — for example, Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi), a valid email address, a Bangladeshi mobile phone number, and a chosen account password. This information is required to create and operate your account.
When you submit a KYC verification request, you provide documentary evidence including a government-issued photo identity document (national ID card or passport), proof of address (utility bill or bank statement), and, where applicable, proof of payment method ownership (bKash, Nagad, Rocket, or bank account confirmation).
When you contact gk22com support via live chat or email, the content of your messages, support ticket details, and any attachments you share are recorded and retained as part of your support history.
When you participate in a promotion or complete a survey, any information you voluntarily submit as part of that activity is collected and used for the stated purpose of the promotion or survey.
1.2 Information Collected Automatically
When you access the gk22com platform, certain technical data is collected automatically by our servers and analytics systems. This includes: your IP address, device type and model, operating system and version, browser type and version, screen resolution, referring URL, pages visited within the platform, session duration, click and scroll behaviour, and general geographic location derived from your IP address (country and city level — no precise GPS location is collected).
Wagering data — including all bets placed, game rounds completed, amounts staked, outcomes, and timestamps — is recorded automatically as part of the normal operation of the gk22com platform. This data is used for account management, dispute resolution, fraud detection, and responsible gaming monitoring.
1.3 Information Received from Third Parties
gk22com receives data from third-party service providers who assist in operating the platform. Payment processors such as bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and BRAC Bank share transaction confirmation data — including transaction reference numbers, amounts, timestamps, and account identifiers — with gk22com for the purpose of crediting deposits and processing withdrawals.
Identity verification service providers may share the results of document authenticity checks and age verification outcomes with gk22com as part of the KYC process. Game studio providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi share game session data — including round IDs, bet amounts, outcomes, and RTP statistics — with gk22com for account reconciliation and dispute resolution.
Fraud detection and anti-money laundering screening services may share risk scores, device fingerprint matches, and watchlist screening results with gk22com where those results are relevant to the assessment of a player's account activity.
1.4 Data You Are Not Required to Provide
gk22com does not request or require your religious beliefs, political opinions, racial or ethnic origin, biometric data, or health information as part of the account registration or KYC process. If you voluntarily disclose sensitive information of this nature in a support message or other communication, gk22com will handle it with additional care and will not use it for any purpose other than responding to your specific query.
| Data Category | Examples | Collection Method | Purpose |
|---|---|---|---|
| Identity Data | Full name, date of birth, national ID number, passport number | Provided by player at registration and KYC | Account creation, age verification, KYC compliance |
| Contact Data | Email address, Bangladeshi mobile number, residential address | Provided by player at registration | Account communications, support, transaction notifications |
| Financial Data | bKash/Nagad account number, bank account details, transaction history | Provided by player and received from payment processors | Deposit/withdrawal processing, AML compliance, fraud prevention |
| Technical Data | IP address, device type, browser, session data, cookies | Collected automatically via platform | Platform operation, security, fraud detection, analytics |
| Wagering Data | Bets placed, game rounds, stakes, outcomes, timestamps | Collected automatically during gameplay | Account management, dispute resolution, responsible gaming |
| Communications Data | Support chat logs, email correspondence, survey responses | Provided by player via support channels | Support delivery, quality assurance, dispute resolution |
2. How We Use Your Data
gk22com processes your personal data only for the purposes described below. Each purpose is supported by a legitimate legal basis — either the performance of a contract with you, compliance with a legal obligation, our legitimate interests in operating a safe and fair platform, or your explicit consent where required.
2.1 Account Management and Platform Operation
Your identity and contact data are used to create and maintain your gk22com account, authenticate your logins, process deposits and withdrawals in BDT, track your account balance, apply bonuses and promotions, and deliver account-related notifications such as transaction confirmations and security alerts. Without this processing, gk22com cannot fulfil its contractual obligations to you as a registered player.
2.2 Age and Identity Verification (KYC)
gk22com is legally and ethically obligated to verify that all players are aged 18 or above and are who they claim to be. Your identity data and KYC documents are used solely for this verification purpose. Verification results are recorded against your account and retained for the period specified in section 6 of this policy.
2.3 Financial Transaction Processing
Your financial data — including payment method identifiers and transaction records — is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, DBBL, BRAC Bank, and other supported Bangladeshi payment channels. Transaction records are also used to produce account statements and to investigate payment disputes.
2.4 Fraud Detection and Security
Technical data, wagering data, and financial data are used by gk22com's security systems to detect and prevent fraudulent activity, account takeovers, multi-accounting, bonus abuse, money laundering, and other prohibited conduct. Automated systems may flag unusual patterns for manual review by the gk22com security team. This processing is in the legitimate interests of gk22com and all genuine players who use the platform.
2.5 Responsible Gaming Monitoring
Wagering data and account activity patterns are monitored to identify signs of potentially problematic gambling behaviour. Where indicators are detected, gk22com may proactively contact the player to offer responsible gaming tools including deposit limits, session time-outs, and self-exclusion. This processing is carried out in the interests of player welfare and is a core part of gk22com's responsible gaming commitment.
2.6 Customer Support
Communications data — including support chat logs and email correspondence — is used to respond to player queries, resolve disputes, and improve the quality of gk22com's support service. Support interactions are recorded for quality assurance and training purposes. Recordings are retained for the period set out in section 6 of this policy.
2.7 Legal and Regulatory Compliance
gk22com is subject to legal obligations including anti-money laundering (AML) requirements, counter-terrorism financing (CTF) obligations, and data retention requirements. Your personal data — in particular your identity data, financial data, and transaction history — may be processed and retained to satisfy these obligations. In certain circumstances, gk22com may be required by law or by order of a competent authority to disclose personal data to a third party such as a law enforcement agency or financial intelligence unit.
2.8 Platform Improvement and Analytics
Aggregated and anonymised technical and wagering data is used to analyse platform performance, understand how players use the gk22com interface, identify areas for improvement, and develop new features and game offerings. Aggregated analytics data does not identify any individual player and cannot be used to reconstruct a player's identity.
2.9 Marketing Communications
Where you have provided explicit consent to receive promotional communications, gk22com may send you information about new games, seasonal promotions (such as those tied to BPL, Eid, or Pohela Boishakh), and special bonus offers via email or SMS to your registered Bangladeshi mobile number. You may withdraw your consent to receive marketing communications at any time by contacting support at [email protected] or by following the unsubscribe instructions in any marketing message.
3. Data Sharing & Third Parties
gk22com does not sell your personal data. We share data only with the specific categories of third-party service providers listed below, and only to the extent necessary for the stated purpose. All third-party providers who process personal data on gk22com's behalf are contractually required to maintain appropriate data security measures.
3.1 Payment Service Providers
To process your deposits and withdrawals, gk22com shares necessary financial data — including your payment method identifier, the transaction amount, and your gk22com account reference — with the relevant payment service provider (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, Islami Bank, or Sonali Bank). These providers use this data solely to execute the specific transaction and are bound by their own regulatory obligations as licensed financial service providers in Bangladesh.
3.2 Identity Verification Providers
During the KYC process, gk22com may share your identity documents and personal details with an accredited identity verification service provider. This provider authenticates the documents and returns a verification result to gk22com. The provider is contractually prohibited from using your data for any purpose other than performing the verification service.
3.3 Game Studio Providers
Casino games on gk22com are provided by independent game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These studios receive a session token and your anonymised player identifier when you launch a game. They do not receive your full name, contact details, or financial data. Game round data is shared between the studio and gk22com for reconciliation purposes.
3.4 Fraud Prevention and AML Screening Services
gk22com uses third-party fraud detection and anti-money laundering screening tools. To operate these tools, certain technical and financial data — including IP addresses, device fingerprints, and transaction patterns — may be shared with the relevant service provider. These providers process data as gk22com's data processors and are contractually prohibited from using the data for their own commercial purposes.
3.5 Legal and Regulatory Authorities
gk22com may disclose personal data to law enforcement agencies, financial intelligence units, regulatory bodies, or courts of competent jurisdiction where such disclosure is required by applicable law, by a valid legal order, or where gk22com reasonably believes that disclosure is necessary to prevent imminent harm, fraud, or criminal activity. gk22com will, where legally permitted to do so, notify the affected player of such a disclosure.
3.6 Business Transfers
In the event that gk22com undergoes a corporate restructuring, merger, acquisition, or sale of all or part of its business, personal data held by gk22com may be transferred to the acquiring entity as part of that transaction. Any such transfer will be subject to the acquiring entity committing to honour this Privacy Policy or providing players with advance notice and the opportunity to delete their accounts before the transfer takes effect.
3.7 No Third-Party Marketing Sharing
gk22com does not share your personal data with third-party advertisers, data brokers, or marketing companies for their own marketing purposes. Where gk22com uses third-party analytics tools, those tools receive only anonymised or aggregated data that cannot be used to identify individual players.
5. Data Security
gk22com implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction.
5.1 Technical Security Measures
All data transmitted between your device and gk22com's servers is protected by TLS (Transport Layer Security) encryption — the same technology used by banks and major financial institutions. Data at rest on gk22com's servers is encrypted using industry-standard AES-256 encryption. Access to production databases and sensitive player data is restricted to a limited number of authorised personnel and is controlled via role-based access management systems.
gk22com's platform undergoes regular security assessments, including vulnerability scanning and penetration testing, conducted by qualified third-party security professionals. Critical security patches are applied on a priority basis as soon as they become available.
5.2 Organisational Security Measures
gk22com staff who have access to personal data are bound by confidentiality obligations and receive regular training on data protection best practices and security awareness. Access to personal data is granted on a strict need-to-know basis. All access to sensitive player records is logged and subject to periodic audit review.
gk22com maintains an incident response plan that sets out the steps to be taken in the event of a data security incident. In the event of a breach that is likely to result in a risk to players' rights and freedoms, gk22com will notify affected players without undue delay and will take all necessary steps to contain and remediate the breach.
5.3 Player Account Security
You also play an important role in keeping your personal data secure. gk22com strongly recommends that you: use a unique, strong password for your gk22com account that is not used on any other platform; never share your login credentials with any other person; log out of your account when using a shared or public device; contact gk22com support immediately if you suspect your account has been accessed without your authorisation.
gk22com will never ask you for your password via email, live chat, or any other communication channel. Any message that requests your password should be treated as fraudulent and reported to support at [email protected] immediately.
5.4 Limitation of Liability for Security Incidents
While gk22com takes extensive measures to protect your personal data, no internet-based platform can guarantee absolute security. gk22com's liability for security incidents caused by circumstances beyond its reasonable control — including zero-day vulnerabilities, nation-state cyber attacks, or negligent disclosure of credentials by the player — is limited to the extent permitted by applicable law. gk22com's liability cap for data security incidents is consistent with the limitation of liability clauses set out in the gk22com Terms & Conditions.
6. Data Retention
gk22com retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply to each category of data.
| Data Category | Retention Period | Reason for Retention |
|---|---|---|
| Account and Identity Data | Duration of account plus 5 years after closure | KYC compliance, AML obligations, legal dispute resolution |
| Financial Transaction Records | 7 years from transaction date | Financial record-keeping obligations, AML regulatory requirements |
| Wagering History | 3 years from account closure | Dispute resolution, responsible gaming monitoring, fraud detection |
| Support Communications | 3 years from last interaction | Quality assurance, dispute resolution, training |
| Technical / Log Data | 90 days (security logs); 13 months (analytics) | Security monitoring, platform analytics |
| Marketing Consent Records | Until consent withdrawn, plus 2 years | Evidence of consent basis for marketing communications |
6.1 Deletion After Retention Period
When the applicable retention period for a category of data expires, gk22com will securely delete or anonymise that data so that it can no longer be attributed to any individual. Anonymised data may be retained indefinitely for aggregated statistical purposes — for example, to analyse platform-wide wagering trends — but such anonymised data cannot be used to identify or contact any former player.
6.2 Retention During Legal Proceedings
Where personal data is relevant to an ongoing legal dispute, regulatory investigation, or law enforcement inquiry, gk22com reserves the right to retain that data beyond the standard retention period for as long as the relevant proceedings remain active. Once proceedings are concluded, data will be reviewed and deleted in accordance with the standard schedule above.
7. Your Privacy Rights
As a gk22com player or platform visitor, you have the following rights regarding your personal data. To exercise any of these rights, contact gk22com support at [email protected] or via the live chat in your logged-in account dashboard. Requests will be acknowledged within 5 business days and resolved within 30 calendar days.
Right of Access
You have the right to request a copy of all personal data gk22com holds about you, including the categories of data, the purposes for which it is processed, and any third parties with whom it has been shared.
Right to Rectification
If any personal data gk22com holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. Contact support with the relevant details and supporting documentation if required.
Right to Erasure
You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to gk22com's legal retention obligations which may require certain data to be kept for a defined period.
Right to Restrict Processing
You may request that gk22com restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data you have disputed is being verified — without requiring full deletion.
Right to Data Portability
Where processing is based on your consent or on a contract, you may request a copy of your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON) for transfer to another service provider.
Right to Object
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing carried out on the basis of gk22com's legitimate interests, subject to those interests being assessed against your specific circumstances.
8. Policy Updates & Contact
gk22com reviews and updates this Privacy Policy periodically to reflect changes in our data practices, applicable law, or platform features. The most current version of this policy is always available at gk22com.net/privacy-policy.
8.1 Notification of Changes
When gk22com makes a material change to this Privacy Policy — meaning a change that affects how your personal data is collected, used, or shared in a way that may be significant to you — we will notify all registered players by email to their registered address at least 14 days before the change takes effect. The updated policy will also be published on this page with a revised effective date at the top of the document.
For minor or administrative changes — such as clarifications of existing practices, correction of typographical errors, or formatting updates — gk22com may update the policy without individual notification, but the effective date on this page will be updated to reflect the revision.
Your continued use of the gk22com platform after the effective date of a revised Privacy Policy constitutes your acknowledgement of the updated policy. If you do not agree to a material change, you may close your account by contacting support at [email protected] before the change takes effect.
8.2 Children's Privacy
gk22com's platform is strictly for adults aged 18 and above. gk22com does not knowingly collect personal data from individuals under the age of 18. If gk22com becomes aware that personal data has been collected from an individual who is under 18, that data will be deleted immediately and the associated account will be closed. If you believe a minor has registered on gk22com, please contact support at [email protected] immediately.
8.3 Links to Third-Party Sites
The gk22com platform may contain references to third-party services — such as payment providers bKash and Nagad — which have their own privacy policies. gk22com is not responsible for the privacy practices of any third-party service, and this Privacy Policy applies only to data processed by gk22com itself. We encourage you to review the privacy policies of any third-party service you use in connection with your gk22com account.
8.4 Contact for Privacy Enquiries
If you have any questions, concerns, or requests regarding this Privacy Policy or the way gk22com handles your personal data, please contact the gk22com Data Privacy team through any of the following channels:
- Email: — please include "Privacy Enquiry" in the subject line
- Live Chat: Available 24 hours a day, 7 days a week via your logged-in gk22com account dashboard
- Support Hours:
gk22com aims to respond to all privacy-related enquiries within 5 business days. Complex data subject access requests may take up to 30 calendar days to fulfil. We will keep you informed of progress throughout the process.
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